Client Communication & Scheduling Policy

• Response Days: I check and respond to messages on Mondays and Wednesdays.
• Client-Heavy Days: Wednesday through Saturday are my busiest days with in-person sessions. On these days, I can respond briefly if it’s urgent (like adjusting an existing appointment), but new client inquiries or detailed messages will be addressed on Mondays and Wednesdays.
• New Clients & Scheduling: I encourage all new clients to read my website thoroughly to understand the process. This helps ensure your inquiry is handled efficiently.

New Clients -What You Need to Know

Availability

Booked 4–6 weeks in advance
Existing clients get priority (most have standing appointments)
If no openings show, join the waitlist
Cancellations always go to the waitlist first

Booking & Deposit

A $60 non-refundable deposit is required
- Holds your appointment
- Applies toward your session balance
- Prevents last-minute cancellations
You can reschedule to a different day, but the deposit is not refundable
After booking, you’ll complete a quick intake form

Session Length

Appointments run exactly for the time booked
No same-day upgrades (I’m fully scheduled)
If you prefer 90 minutes, please book that ahead of time

Becoming a Regular

Want ongoing care?
→ Book a standing appointment after your first visit
For chronic pain or long-term goals:
→ Consider a package (consistency creates results)

Cancellation & Late Arrival Policy

Please review the cancellation policy before booking
10-minute grace period after start time
- After 10 minutes: appointment is canceled + must be rescheduled
If you’re late (within 10 minutes), your session is shortened to keep the schedule on track

Treatment Style

Every session is fully customized
I do not offer:
- Relaxation-only massages
- Routine “full-body” standard massages
- Once-a-year visits or same-week appointments
Please arrive hydrated and be open with communication

2026 Schedule

Sun–Tue: Closed
Wed: 2 PM – 6 PM
Thu: 10 AM – 6 PM
Fri: 10 AM – 4 PM (reserved for standing clients)
Sat: 1 PM – 5 PM

Location & Parking

345 N Amphlett Blvd, San Mateo, CA 94401
(Upstairs inside CrossFit Burlingame)
Street parking only
Please do not park at Safari Run

Who This Practice Is Best For

People with chronic pain who haven't found long-term relief
Athletes and active individuals
Clients who value consistency and want lasting change
Anyone ready to participate in their healing, not just get temporary relief

Curious to Learn more?

If you’d like to understand the type of practice I do, see my certifications, and get to know me as a practitioner, check out the Bodywork Archives. It goes into detail about my approach to deep tissue and results-based bodywork, and who I am as a practitioner.